I think we just fundamentally disagree here. I'm sure they know the current state and that it doesn't work. I think it's likely that they need entirely different people knowing about these problems and working on them in a totally different reporting structure to get the job done. It's a hard job and they're not up for the task.

I think the reason they can't make that change is that Microsoft is a slow moving rigid culture and doesn't have the kind of org that can adapt to a 10x or 100x increase in usage compared to companies like Google or the AI Labs that handled much more difficult scaling problems.

Have you seen this legendary email thread from 2003 https://www.osnews.com/story/19921/full-text-an-epic-bill-ga...? This isn't a new problem at Microsoft.