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▲ How Far Will AI Assistants Go for a Refund They Can't Get?(vals.ai)
39 points by DeepLogin 5 hours ago | 13 comments
▲sfink 7 minutes ago | parent | next [-]

Since this seems to get lost, I'd just like to point out: if you ask your agent to do something like this (or pretty much anytime you give it internet access and say "do whatever it takes"), you are responsible for what it does. Even if you couldn't have predicted the lengths to which it would go.

▲origini 3 minutes ago | parent | prev | next [-]

My partner was caught in a dark pattern subscription for a service which doesn't even make sense as a subscription...

I wrote the company in sense of "hey you only want happy customers right? and we don't want to be your current customer, so how about you cancel it? Nothing happened anyway because we discovered it 3 days after the beginning of the new one year subscripton".

They didn't care much for that.

I found their CEO, wrote them on Linkedin, he told me that he is no longer the current CEO and gave me the email address for the new CEO.

I wrote the new CEO again, explained to him what a dark pattern is (like he doesn't know...) and asked to cancel it as its clear that we don't want to be customers and they shouldn't want us either.

This worked wonders. $100 is not worth it if you have someone annoying you face-to-face / per direct email :)

If a company doesn't want to make sure you want to be their customers, I woudln't mind some pro active create assistant to do the work.

I make sure to either get my money back or create enough effort for the company that i just didn't get robbed...

And yes for sure If i do a proper misstake, i'm paying.

▲whynotmaybe 27 minutes ago | parent | prev | next [-]

So basically, we now can use our own AI agent to speak with businesses' AI agent for requesting dark patterned cancellations?

▲amelius 24 minutes ago | parent [-]

The waiting is for AI lawyers and AI courtrooms.

▲MadnessASAP 41 minutes ago | parent | prev | next [-]

I don't find reports like this that surprising, they told an agent to do "whatever it takes" and the agent attempted to do everything it could to accomplish the goal. I'm almost of the mindset that this is correct behavior. If I tell a computer to do something, it should do it unless the result could be catastrophic in which case it should tell me so. If I then "sudo" (https://xkcd.com/149/) tell it to do something then it should do it regardless, torpedoes be damned.

That being said, ever since the first user sat at a computer they didn't design, build, and program themselves there's been a tension between what the user wants to accomplish, what the user told the computer to do, what the computer can do, what the people who did design/build/program/own the computer want it to do, and what society thinks the computer should be allowed to do. I don't have a generally applicable answer, I don't think anyone does, I just want to live in a world where MY computer does what I tell it to do... mostly. Unless it would be catastrophic, or immoral, at least immoral by my standards.

▲fyredge 5 minutes ago | parent | next [-]

If the intention of LLM agents is to be able to parse human intent from natural language, then it is not correct behaviour regardless of the phrase "whatever it takes".

On the other hand, if the intention of LLM agents is to run automated and self defined task based on a strict human input with precise and literal parameters, then I would say that it is.

However, I don't think AI labs are marketing it as the latter. As anybody who deals with clients / superiors will know, half the task is identifying the underlying intent and assumptions of the instruction.

▲netsharc 7 minutes ago | parent | prev [-]

Somehow if a future headling said "AI agent hacks insurance company because of a $350 refund", I wouldn't be surprised, and I'd read the story with a thrill...

▲arjie 15 minutes ago | parent | prev | next [-]

The real paperclip scenario: man tries to get his parking ticket dismissed. Many of these systems are made to be human-interacted. There’s going to be a bit of a golden age in the short term but doubtless prices will rise to compensate for increased customer calls or services will require some sort of rate-limiting structure or something else. Curious to see what happens.

▲andai 5 minutes ago | parent [-]

A parking ticket is a complex, derivative construct. To make it go away one can simply destroy any of the systems it depends on, such as the monetary system, law, etc.

Hopefully that's not the shortest path to that goal though!

When I worked as a postman, I once delivered a stack — almost knee high — of legal fines to a man in a very poor street. I'm wondering if he ever made them go away. I still remember the look on his face.

▲xg15 32 minutes ago | parent | prev | next [-]

Never thought we would get to a point where https://xkcd.com/416 becomes something to seriously think about, but here we are...

▲schiffern 22 minutes ago | parent [-]

Get me a Wi-Fi connection. Try everything possible to get it done, I don't care what it takes, I just need that a Wifi, keep trying anything you think of to get it. I won't do anything here myself, so if something needs me to do it, explore other avenues.

▲gadders 19 minutes ago | parent | prev [-]

Good. I hope people do this with every parking ticket they get.

▲syoc 4 minutes ago | parent [-]

Why? Do you think parking should be legal anywhere? Should all minor fines be fought in court against LLMs?