Asking basically the same thing as the sibling replies, but hopefully in a less aggressive way: can you elaborate on what led you to reply like that in the first place? As someone with no horse in the race (I don't use Home Assistant), the first reply you gave genuinely does seem like it was intended in good faith, even if it was not satisfying to the user, and I can understand that angry users are not fun to interact with, but I'm struggling to wrap my head around why your second reply was "This issue is closed as won't fix" without any elaboration about why. The explanation that seems most likely to me is that you were annoyed at the user and decided not to spend any time looking into the issue, which would be unfortunate but maybe understandable if that's what you're apologizing for. Without any explanation about why you quickly dismissed and then suddenly turned around and changed your mind later though, I think you've risked the apology coming across more as damage control than genuine regret.