You had legal insurance that guarantees Amazon returns? I’m very curious what kind of insurance policy is that? Is that one of those custom business liability insurances?

Probably general insurance that pays for a lawyer. Is that not a thing where you live? The insurer in small cases sometimes does "claim settlement via buyout of the matter in controversy", or nuisance value settlement. Cheaper than paying for a lawyer...

No, nothing so fancy. Just general legal insurance that would give legal advice and escalate to threats from their own lawyers, and eventually sue on your behalf or settle directly with you when the amounts aren’t worth their effort (like in this case).

I also had a debacle with Turkish airlines (I will never fly this shitty airline again, and discourage anyone to do so). They tried to get the airline to pay but were stonewalled and eventually paid us what the airline should have (a couple thousand euros).

Then they canceled our policy because we weren’t profitable risks anymore haha.