The previous era was "it would be destabilizing to hold this company accountable". This was described in the book The Chickenshit Club

The new era of unaccountability just has a different rationale

Another interesting thing is they don't have to use low level employees as accountability sinks anymore (ex: Wells Fargo). They've managed to automate the accountability sink!

I didn't think I heard about that book; I would think my media diet and bubble would have alerted me. I looked it up and it came out a few weeks before one of my kids was born, so being busy back then would probably explain it.

I will add it to my list. Thanks.