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▲ joinjune 6 hours ago

I've been an eBay customer for 25+ years and it's worse than ever with fraud. It's gotten so bad that my account now warns me that I'm at risk if I report any more purchases on there.

Examples: 1.) Bought my wife a dress, it came and had multiple defects that were not in the photographs. I reached out to the seller and they didn't offer a refund but said "sorry". I have no recourse if I don't open a dispute. If I open a dispute I get penalized. 2.) I bought "Mid Century Modern" metal wall art. The listing said 1960's and the photos were of two metal wall art items with no markings. The items came with a clear "Made in China" marking on each of them that was not in the photos. These are modern inspired pieces not actual mid century modern. I opened a dispute and got my refund from the seller who didn't even ask to have them shipped back. 3.) Purchased a video game that showed NTSC ESRB rating on the front of the game in the photos. What came was the european PAL release. Not only is that version not playable on this console but the value of the two items is distinctly different (PAL is worth far less).

I'm done shopping on eBay until they have new management. At least Amazon honors their buyers policy.

▲SoftTalker 5 hours ago | parent | next [-]

Funny, talk to sellers who use eBay and they will say how it's all stacked against them and that eBay accepts disputes from buyers almost unconditionally and they have no recourse and how much abuse there is by buyers who claim they received damaged goods or the wrong item.

▲throwaway13337 4 hours ago | parent [-]

Both can be true.

This is a market for lemons.

As a market's trust lowers, buyers are less willing to pay a reasonable price for a square deal because of the probability being higher that it isn't. This, paradoxically, lowers the value of legitimate products from legitimate sellers because there's no way to differentiate. The risk adjusted value of the product lowers. Legitimate sellers leave. Things spiral. Everyone loses.

Trust is the real rare commodity.

▲groundzeros2015 4 hours ago | parent [-]

And the rational response to a low trust environment is to act with low trust. This is so fragile!

▲rlonstein 5 hours ago | parent | prev | next [-]

> I've been an eBay customer for 25+ years and it's worse than ever with fraud. It's gotten so bad that my account now warns me that I'm at risk if I report any more purchases on there.

It's always been bad but it's gotten worse and there's no recourse other than a dispute. I had a seller label a midi device a particular version (known to work with Linux and Mac) but when it arrived it was an older version that requires a proprietary Windows-only driver. I went back to the listing and the photos were of different versions. Seller refused the return. Ebay was unhelpful. Great.

▲ 4 hours ago | parent | prev | next [-]
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▲RunSet 5 hours ago | parent | prev | next [-]

ebay has hidden the "report listing" button so well i thought they removed it. but it is still accessible behind a plus sign ("+") in the corner of the page.

▲ 5 hours ago | parent | prev [-]
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