Do I work in the twilight zone or something? The company I work for is trying to phase out Firefox, and I'm getting multiple complaints a week from non-technical users that they can't open Firefox anymore and they don't want to use any other browser.

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timcobb an hour ago | parent | next [-]

Non-Technical users are complaining to you about how they want to use Firefox? What?

	▲	Hugsbox 44 minutes ago \| parent [-]
		Yes. On a near-constant basis. Before the change it was the first thing many of them would install on newly-issued laptops.

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jpalawaga 9 minutes ago | parent | prev | next [-]

as the family techie, I recommend tech and that's what sticks with them. Recently, it's Firefox.

I wouldn't be surprised if those people had some techie in their life advising similar! and/or, they just really want decent adblock tech.

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nloomans 13 minutes ago | parent | prev | next [-]

Are those customers from Germany maybe? Germany has really high Firefox market share compared to basically any other country.

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chii an hour ago | parent | prev [-]

people who decide on policy tend not be the same people on the ground doing real work. Therefore management makes a policy, they think they are doing the correct thing, when in actual fact, they're not, but just don't hear or get the right type of feedback (including feedback they trust to be real and isn't just the workers complaining/whinging unnecessarily).

This type of dysfunction occurs quite frequently i find.