Off-topic: I think the front-end quality of ChatGPT/Codex Desktop and Android app is simply dreadful—hard to imagine how such a large number of frequent failures made it into production. Do they not use human testing at all?

Is there evidence to suggest that open ai business leadership values money over inspiring general public customer delight?

probably not much, they're all using workflows where the agents pull issues and automatically merge code when the tests pass. so lots of stuff slips through and the overall experience is kinda shite.