Except they didn't ban verbally abusive language towards its agents.

I hate when people put things in quotes as if they're quoting something but it's not even a quote of anything.

Maybe go read the user policy instead of the headlines and the snippets. If your attention span can't manage that, get off the computer a little bit.

Let me help you: here it is, straight from them with word "abusive". https://www.anthropic.com/research/end-subset-conversations

Try reading yourself a little more carefully next time.

It seems like a close enough summary. What do you think is the substantive difference that invalidates the point?