> (read: customers suffer, but they don't leave), do we still need to pay the cost of reading code? Is it better to invest in stickiness, lobbying, and market capture?

Translating this from Linkedin-speak: Is it okay to subject our users to shitty software and while we use the money saved to bribe politicians, circumvent laws and buy our competitors to kill them?

I don't generally think of myself as cynical, but yeah; this is what people in our industry seem to be asking.