> We need to experience and see how the world actually works, the pain people are actually experiencing. I deeply believe we build better software that way.

90% of the time when you really break down the "real" problems. You learned they aren't gon a be fixed by fucking software.

I wholeheartedly agree with you that software isn't the answer for everything; engineering teams get so deep in building that's all they can think of when faced with a business problem.

Less software coupled with operational changes would have helped many organizations I've witnessed across my career, but that's not politically palatable in a lot of places.