If the "shitty ass Go service" is delivering the value that software typically does then yes. The whole reason the wages were so high to begin with compared to something like a gas station clerk is that the clerk is delivering value for at most one customer at one time.

Software allows a task that could only be done manually once at a time by one person to be infinitely replicated and scalable at speeds that no single human could do, and that value only requires one person to invest resources to develop it once. Afterwards you got that multiplier of value generated.

This should be obvious but im merely describing the miracle of computing.

So if that software is generating the multiplier of value it is entirely plausible that the company is not providing appropriate compensation to the person tasked with developing that multiplier.