I feel so sorry for the people at Whole Foods who have to people find their “prime code” in people’s apps because it’s impossible to find.

Or the workers at Amazon package drop off desks who can’t do their job because they have to help people find the return codes in the Amazon app or their emails.

You’re dead on. “Email works fine” is not the public’s experience.

I suspect this really is targeted at small organizations that want to make nice passes easily for clients. Small gyms or other places are unlikely to have staff with the knowledge to make passes and it would be a waste of their time anyway. This is far better.

> find their “prime code” in people’s apps because it’s impossible to find

Just punch in your phone number.