This, but worse, happened with my inlaws when they purchased a new Lexus (IIRC, a 2025 RX350). It has whatever kind of built in navigation & traffic feature but they wanted to use Android Auto. You can do that, but not until after you go through Lexus' vehicle/driver registration process to enable their built in system. If you don't, not only will neither AA nor CarPlay work, but if you try to use the built in nav it will fail with a superimposed modal after a couple of minutes to nag you into creating an account.