How did pissing off your customers ever become a business model?

I can't imagine sticking with a supplier that plays games like that with me. Tokens are a pretty vague quantity to begin with (you don't control how many tokens a model puts out in response) and giving a couple of purposefully wrong responses will happily inflate your bill, but you don't care because eventually it worked. It's almost an ideal vehicle to scam people.

Imagine the power company being able to decide how much you consume and at which price point.

Step 1: Oligopoly Step 2: Regulatory Capture Step 3: Profit

> How did pissing off your customers ever become a business model?

Airlines, banks, health insurance…