I have deepseek agents doing email responses, with real tools (think running quotes, gathering info, scheduling things) and running business processes that used to be done by $35/hr administrative type people. And the capabilities are expanding every day as I learn how to build scaffolding around the model.

I am a tech lead for a useful but non-essential PaaS my company subscribes to. Their product manager occasionally sends me clearly AI-authored emails. I ignore them. I am a believer in the usefulness of AI, but nothing says I don’t care more clearly than sending me slop.

I can’t overstate how bad of an idea I think using an AI for customer interaction is.