> If they can figure out how to help people get all the services they're eligible for that'll be an amazing improvement for the people.

I agree that that’s a good end goal, but how does a chatbot accomplish this better than a FAQ page? The only only advantage I see for the chatbot is volume of information, but that’s also kind of the problem. It’s spewing 1000s of words of information with no vetting. And sure, hiring humans to write the FAQ pages would cost a lot of money, but that’s what taxes are for.

▲

Dwedit an hour ago | parent | next [-]

People don't know that you can search for text within a page. They really do need the chatbot for that.

▲

rayiner an hour ago | parent [-]

They also don’t know what specific words to search for.

	▲	xp84 18 minutes ago \| parent [-]
		To pile on, they have even shown they don't even know the difference between 'searching' and 'accepting as correct the output of a braindead, cut-rate AI model' - as proven by the success of "AI Overview." People need all the help they can get.

▲

maherbeg an hour ago | parent | prev [-]

I mean think about the magnitude of services and conflicting information there probably is from the us government. Just getting clarifying information on the trusted traveler program is a pain today, and that's just a single service. Imagine trying to figure out medicaid eligibility, social security disability, and any number of other things that would be helpful.