> customer who is annoyed at every loss is often a customer who will chase their losses with more/bigger bets

That makes sense. When I lose a bit the boredom accelerates and I just want to leave. I’ve “spent” the money on an experience and it was boring.

The only exception to this is card games. But I don’t like those at casinos or on my phone. And I’d be happier playing a board game with most of the folks I play poker with.