I feel this is the case for a lot of industries (and even a lot of productivity-enhancers, beyond AI).

I remember a much slower change where software slowly ate away the work of property managers. Especially convenient was the ability for the tenant to perform the 6-monthly inspection remotely by uploading a half-dozen photos per room, taking just 15 minutes or so rather than waiting around for several hours for a physical meet up with the property manager. Software also allowed rent payments to be easily automated, collated and monitored.

But I don't think the number of property managers decreased, nor the price that landlords paid for their services.

When I was looking for an apartment recently, the big "luxury" buildings use AI agents to schedule tours and answer questions. Tours are also self-serve, you don't actually get to meet and talk to anyone. It's a crappy experience. I had to call an AI agent to figure out how to get in the front door of a building and it completely failed to answer this very basic question (fortunately someone eventually saw me knocking). When I toured one large complex there were several groups wandering through the building at once. It did not give me a particularly safe feeling to see that random people going everywhere in the buildings unescorted had been completely normalized.