We have to remember we're not average users. As others have pointed out here, normal people always just asked natural language questions.

Why do you think it was Google who was doing all that research into AI that invented the transformer architecture - that all current LLMs are based off of - in the first place? Normal users just ask a question, they don't construct a query. I think there are quotes about Larry Page wanting "the Star Trek computer" - we've basically surpassed that now I think.

Google has been working on this sort of problem for decades, and it's paying off for them.

What average user wants to be lied to by a machine who is pretending to have human feelings? Fuck me, I hope I never have to come into contact with any product/service you work on.