To be a bit critical, haven’t Apple software and hardware quality been getting worse for years even before the new CEO?

Apple Silicon was the exception, that was truly transformative. But other things, like how polished and snappy the OS feels, seems to have been getting steadily worse.

I think the hardware has improved a lot over the past decade, not always in visible ways. I think this is true even if you disregard the replacement of the butterfly keyboard.

Hardware has been improving a lot since the low point of butterfly keyboards and no ports. Jony Ive went out the door and things improved. Then on the software side they course corrected recently after Alan Dye left. I have hope the software improvements will start to accellerate.