> His business could never afford to have a dev team that built and supported six different native apps

It’s his business decision to save on native app development costs to increase his (generous?) profit margins.

One of the things I admire most about Basecamp is that they are a bootstrapped, profitable business. There's no shame in running a business this way. The world would be more resilient if more business owners grew sustainably instead of soaking up endless invester funding and losing money year after year before enshittifying in a desperate attempt to repay their overlords.

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