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| ▲ | ndiddy 14 minutes ago | parent | next [-] |
| This is one of the things I dislike the most about large tech companies. They get way more customers than they can adequately provide support/moderation for and either offer no support or shitty automated support. Then when something falls through the cracks people always go "what do you expect them to do, hire enough people?" Yeah I do! |
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| ▲ | cwillu 4 hours ago | parent | prev | next [-] |
| Microsoft is not some plucky upstart company with 12 employees and an unexpectedly popular product. We do not, in fact, need to give them the benefit of the doubt here. |
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| ▲ | dualvariable 3 hours ago | parent | prev | next [-] |
| Having "hackers" on this site giving the benefit of doubt to companies clearing hundreds of billions of dollars in revenue per year will never cease to stop being ironic to me... |
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| ▲ | ChickeNES 2 hours ago | parent [-] | | On the site run by a VC firm? Why is that a shock? Besides, hacker does not mean being a kneejerking reactionary against corporations. |
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| ▲ | veverkap 3 hours ago | parent | prev | next [-] |
| They aren't trying to scale support. If anything, they are trying to throw AI at the problem. The support team is understaffed and overwhelmed. |
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| ▲ | iAMkenough 4 hours ago | parent | prev | next [-] |
| That’s a self-inflicted issue they should have properly planned for. |
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| ▲ | cj 4 hours ago | parent | prev [-] |
| You’re saying this is a problem money can’t solve? There’s no need for benefit of the doubt when it comes to the level of support provided by tech companies. Bad support by tech companies is a conscious profit-preserving choice. |
