Because clients don’t know how to use the tools.

I run into this all the time - we have such powerful functionality available to our users, and further we provide the elements that undergird all of it, so it’s totally possible for clients to take the services they buy from us and reconfigure them to make their own tools, better even than the ones we have built, purpose-built for their workflows…

And 9/10 clients will just click on the one thing they know and recognize and are familiar with and comfortable with… and then stop thinking about it.

It’s crazy how much of our job is not only building our product, but interrogating our clients over what they need, so we can demonstrate how our tools solve their problem. The users simply are not interested in figuring it out for themselves.

This is my speculation as well. For the time being, knowing how to use Claude extremely effectively probably beats out industry insider status. And Anthropic can attract whatever expertise it needs to build scrappy research teams in house. I'm guessing this kind of work doesn't need 100+ people, maybe just a dozen highly specialized people.

Given the prestige of the AI labs, the recent explosion of math proofs, the literal millions they can throw around, it seems very likely they can attract then fund small research projects across a broad range of science. And like startup math, it only takes one or two ground breaking results from a hundred attempts to pay back in the PR/hype.

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