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cogman10 2 hours ago

Samsung has made garbage appliances for my entire life. A family member went through about 3 different samsung fridges before they swore them off for good. The compressor would routinely break after only a year or 2 of service.

I will never own a Samsung or LG appliance. They are built almost explicitly to force you to get a new one in a couple of years.

Then couple that with both companies trying to use weaselly legal maneuvers like putting the EULA that agrees to arbitration on the outside of a box and saying "If you open this box you agree to the EULA".

martin_a 2 hours ago | parent | next [-]

> Samsung has made garbage appliances for my entire life.

When I moved into my first own flat, family, friends and colleagues pressured me to buy good appliances. They will last longer they said.

Buy Miele for a washing machine, nothing else, they said. I didn't had the money for that, so I bought a washing machine for 250 Euro. It has been going for 11 years, moved two times and doesn't show any signs of going out.

Another friend told me he only buys Samsung fridges. Best machines, one shouldn't buy anything else. I bought a fridge for 200 Euro because I liked the retro look and its red color. Also going strong for 10 years and moving two times. He has got the third Samsung fridge in 10 years now.

Yeah, that's anecdotal but I haven't really found the part where buying something more expensive really helped with expanding its lifespan, rather the contrary where "high tech" broke earlier or more often.

serf an hour ago | parent | next [-]

>Yeah, that's anecdotal but I haven't really found the part where buying something more expensive really helped with expanding its lifespan, rather the contrary where "high tech" broke earlier or more often.

buy professional stuff that's expensive, not consumer gadgetry expensive.

a samsung fridge is expensive because of the gimmicks and high tech integrations.

a sub zero fridge is expensive because of the build quality and manufacturer network , part re-use and larger consumer part availability and market.

bbatha 9 minutes ago | parent [-]

Funnily sub-zero fridges are considered the samsung of the semi-commercial brands. They prioritize things like customizable doors and easy to break but consumer loved features like ice makers and water dispensers. You will never see sub-zero in actual commercial kitchens.

e2le 9 minutes ago | parent | prev | next [-]

> buying something more expensive really helped with expanding its lifespan

Expensive consumer appliances aren't always the same quality as expensive professional appliances.

michelb an hour ago | parent | prev | next [-]

>It has been going for 11 years, moved two times and doesn't show any signs of going out.

I replaced my AEG washing machine last year after ±10 years of service. The new one, also roughly 200 euro, uses a fraction of the energy, and cleans better. I should have swapped it out way earlier to save money.

kakacik 2 hours ago | parent | prev [-]

Samsung/LG don't know how to build reliable white home appliances, or don't want to. Or black ones for that matter (remember FUBAR with Samsung bricking their expensive surround system for good? Not so long ago).

No reason to buy those when you have ie some basic Bosch stuff. TBH smart stuff should be left to computers and phones, rest should be dumb as brick. But folks keep buying it for some reason (ie hey Samsung makes good phones, lets buy their fridge), hence crapware everywhere.

bayindirh an hour ago | parent [-]

In my family we have 3 fridges, 2 washers and 2 dishwashers, and our experience a bit different than the rest of the thread.

The fridges are dead-silent and working great for 7+ years. Washers are also nice, washing for a bit too long but don't wear the clothes down and have better stain removal performance than their peers, and dishwashers are extremely slow and not designed for European market. Their baskets are not suitable for our dishes, we can't fill them efficiently even.

So, from experience their fridges are A-OK, washers are great with some caveats, but dishwashers are not good.

My first choice is still BSH group and Beko, but Samsung is acceptable if required, but LG? Ain't nobody got time for that.

epcoa 22 minutes ago | parent | next [-]

It’s pretty well known in the US that LG washers perform better and have a far better parts and service network than Samsung. You think whatever you want though.

bayindirh 18 minutes ago | parent [-]

I'm not in the US though. The models, their performance and service networks are way different.

I have replaced shock absorbers and power switch of a 15 year old Beko washing machine last year, and it cost me 6$ plus workmanship to get genuine parts installed in 20 minutes.

I bet that won't be very possible over there, though.

riffraff 36 minutes ago | parent | prev [-]

My Samsung fridge worked fine for ten years and then broke down. Apparently it was the first generation of some new compressor or something and it was known to be problematic. The new ones come with an extra long warranty on that bit

bayindirh 16 minutes ago | parent [-]

The fridges we have at least 10 year warranties on the compressor, that's right. Considering the last fridge we had worked for ~20 years, I'm eager to see how planned obsolescence will play on these, yet they work pretty nicely.

My own Siemens fridge is with me for ~14 years, as well.

malfist 2 hours ago | parent | prev | next [-]

Why are you throwing LG in with Samsung? They routinely have some of the most durable appliances, check consumer reports if you don't believe me. They even offer ten year warranty on their direct drive washer and dryers

lmz 2 hours ago | parent | next [-]

There was a US lawsuit against them for their linear compressors: https://www.nbcwashington.com/news/consumer/fridge-failures-...

throw0101c 41 minutes ago | parent | next [-]

> There was a US lawsuit against them for their linear compressors: https://www.nbcwashington.com/news/consumer/fridge-failures-...

Out of all the fridges that LG sold, what percentage had issues? LG sells a lot of units, so even small percentages may end up with 'critical mass' of problems that gains wider awareness.

An article from an appliance retailer that has their own in-house service department, and so has statistics on repair rates of the various OEMs that they sell:

* https://blog.yaleappliance.com/lg-compressor-class-action-la...

Looking at service rates in total (for all issues), LG has the lowest number out of all the manufacturers they sell/service:

* https://blog.yaleappliance.com/the-best-counter-depth-refrig...

* https://blog.yaleappliance.com/most-reliable-counter-depth-f...

brycewray 25 minutes ago | parent | prev [-]

Yes, recently replaced an LG refrig with that issue. Its second linear compressor in eight years was dying the way the first one had (four years after purchase, with the sympathetic repairman telling us this second compressor was the “fixed” model and should last for quite a few more years), so we bailed on it. Its 1985-vintage Whirlpool predecessor had worked for 32 years, FWIW.

SlightlyLeftPad an hour ago | parent | prev | next [-]

LG washers and dryers have consistently been one of the most reliable appliances I have owned.

Other than minor design flaws like lettering that wipes off if laundry detergent contacts it (older models), that was the only issue I’ve had in 11 years.

downut an hour ago | parent | prev | next [-]

Huh, two houses back I had a really fucking POS dryer that I got expert at replacing the "Dryer Thermal Fuse" (pick your own youtube video walkthrough) and my foggy memory says in my ear that it was an LG dryer. So I'm thinking, this commenter malfist, doesn't know what he is talking about and I'll go look in my notes.org and... NOPE! It was a Samsung DV42H5000EW/A3 model!

Sorry malfist for thinking bad thoughts. I've redirected all that negative energy back to its rightful owner: Samsung.

The washer next to that dryer was an LG, and in my notes I never touched it.

Always good to reattach to reality.

Ah, I see that the washer/dryer pair we bought new 4 years ago and hauled across the country are LG ThinQs. Very happy with them. Apparently can be "smart" but I shut that down.

KetoManx64 2 hours ago | parent | prev | next [-]

Must be a different branch than the TV's, which spy on what you're talking about

serf an hour ago | parent [-]

I understand the axe to grind, but what about their spy tech hurts durability or warranty prospects; the thing your comments' parent was talking about?

KetoManx64 38 minutes ago | parent [-]

Do you not think it's relevant to mention to people that the appliance that they have in their house might be listening to everything they're saying and uploading it to LG's servers? A quick Google search shows that LG has WiFi enabled dishwashers/washing machines.

someotherperson 2 hours ago | parent | prev [-]

There's other reasons to avoid LG: https://www.youtube.com/watch?v=ToP9xfLDSME

runjake 36 minutes ago | parent | prev | next [-]

I think it may depend on the LG appliance. Their washers and dryers are generally rated pretty well and last a long time (personal experience). They are generally pretty self-repairable and parts aren't obscene (again, personal experience).

That said, next go around, I'm buying a top loader Speed Queen Commercial washer and dryer. The ones with analog knobs.

But yeah, I'd never buy a Samsung appliance and that seems to be universal advice among the clued.

axus 25 minutes ago | parent [-]

My Speed Queens with buttons/LED have been good for ~10 years now, only rare minor problems and none with the "electronics".

branko_d 2 hours ago | parent | prev | next [-]

Is this lack of quality a US thing?

Where we live (Kazakhstan), we had a Samsung fridge, AC and TV for about 7 years without any issues whatsoever. After moving to a new apartment, we bought another Samsung fridge and it has been quietly humming along for over 2 years now.

I never heard anybody complaining about Samsung.

toast0 2 hours ago | parent [-]

Could be more features lead to more problems. Ice makers are highly desirable and often problematic.

Could be that US runs on 120vac and that means a lot of different parts.

Could be the US market gets more advanced compressors and what not to meet energy efficiency requirements (and maybe reduced noise) and Kazakhstan gets a simpler refrigerator that just keeps working.

konfusinomicon 2 hours ago | parent | prev | next [-]

damn I really like my samsung fridge and dishwasher that ive had for just over 2 years. Hopefully my fate is not the same cause that dishwasher is quieter than a church mouse. if it is, back to the scratch and dent appliance store for something else I guess

mc32 2 hours ago | parent | prev | next [-]

From what people say, if you want french door fridges, Bosch and Fisher Paykel are the ones to go for.

lotsofpulp 43 minutes ago | parent [-]

I’ve had 3 LG french door fridges for 5 to 10 years and none have had any issues, and they cost half or a third as much as Bosch and Fisher Paykel.

I feel like I save a lot more money just buying whatever decent rated LG stuff on Costco and replacing it whenever it breaks (hasn’t happened yet).

gambiting 2 hours ago | parent | prev [-]

I wonder if it's a regional difference. Here in the UK I have their fridge and dryer - both came with 5 year warranty. My inlaws have their fridge in Poland, that came with a 10 year warranty on the compressor. They've had it now for 8 years and it's been working fine. Obviously it's anecdotes, but if a company offers 10 years warranty for something I tend to see that as a strong signal it's going to be at least somewhat reliable.