> if you have a system that makes errors over 90% of the time then you have a system you can leverage to make fewer errors.

member the three words "delay, deny, depose"? Insurances - and not just in the US, Germany has similarly bad stuff going on - aren't making a profit if they just blindly accept claims. It is much more profitable to deny with a vague "AI" system (or a blanket automated deny) first, and only have a first look with an actual human agent at it when the customer complains or files a lawsuit.