I knew we were cooked when Costco started upselling its cookies at the self-checkout food court.

I think it really speaks to the situation we've gotten ourselves into. Capitalism requires us to constantly grow but I think the problem is we're myopic and believe we need to grow faster and faster. With the high concentration of power these companies have the easiest lever to pull is by making a service worse and having users pay for a better experience. That's a very different strategy than offering new products and/or features.

I call this myopic because it really only works when there's little to no competition but using it too much causes more backlash and causes people to get pissed enough to become the competition (and not sell out). I think Pournelle's Iron Law of Bureaucracy comes into play here. People aren't aligned with the goals of the organization. To be honest, it's hard to think of any company where it's clear the leaders, let alone employees, are dedicated to the goals of the company[0].

It's really sad too, since all these big companies seem to just be a shell of what they used to be. They used to be inspiring and it was exciting to see all the change and innovation. But it just seems to be more and more disappointment lately. Small changes so people can push their small org's status. No one taking any risks to really push things forward. These companies cornered the markets, have trillion dollar evaluations, yet act like they're poor. That boy ain't right...

[0] don't give me that nonsense of "the goal is to make money". The comment is about myopia. If this is your first reaction, you're being myopic and missing my point. You're welcome to disagree, but don't strawman