You seem to be missing that arbitrators have a financial incentive to side with the company, which pays them? Explained in this video: https://news.ycombinator.com/item?id=49787720

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BeetleB an hour ago | parent [-]

I wonder how often this is the case. The one time I read the fine print when signing up for a service, it said that I had the right to disagree with the choice of arbiter, and get some national organization to pick a different arbiter independently.

I don't know how common this is, but yeah, this is a bare minimum that one should have with arbitration.

	▲	alistairSH 40 minutes ago \| parent [-]
		But, many of the members of that organization make their money from various forced arbitration deals, so that doesn't necessarily move the needle back towards the consumer.