For us dell has become that. Rep changes all the time, what appears to be random pricing and long unclear delivery dates. Instead I can for example go to Thomas Kren and configure my serves online for a fraction of the cost. They have what they list in stock, delivered a few weeks later. Everything is clear and hasle free.

At this point I have the feeling dell just charges you what they think they can get out of you. You push back and the price drops, I don't want to negotiate.

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thevillagechief an hour ago | parent | next [-]

I think this is a case of AI ruining the hardware market. We used to almost exclusively use Dell, but now we've been forced to look elsewhere and go through validating new vendors. The lead-times are ridiculous, and these guys now only pay attention to the really big guys. Not sure I can blame them though, you've gotta do what's best for your business.

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ganoushoreilly an hour ago | parent [-]

Dell was very much moving this way before modern AI explosion. The inconsistency on pricing alone depending on what rep was helping you also became a problem. I could often times call in direct and order via business line cheaper than dealing with my account rep. No reason to jump through so many hoops.

I prefer the "This is the price" model and just make it consistent. I can't wait until AI helps us remove multiple layers of middle men across Sales in general.

Just let me buy it and move on.

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dabraham1248 an hour ago | parent | next [-]

> I can't wait until AI helps us remove multiple layers of middle men across Sales in general.

Based on how things are moving, I think it's more likely that AI will _replace_ the layers of middle men (with layers of "middle AI"), then that those layers will be _removed_.

	▲	warkdarrior 37 minutes ago \| parent [-]
		Of course, the process (of squeezing the customer) is the point. The implementation of that process, with either human account reps or sales bots, is irrelevant.

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fooker 28 minutes ago | parent | prev [-]

> I can't wait until AI helps us remove multiple layers of middle men across Sales in general.

Monkey's paw - now you have to deal with a layer of bots.

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bombcar an hour ago | parent | prev [-]

That’s exactly what enterprise sales is. Call for pricing, tell the absolute upper limit you can spend, and pay.