>> You know what kind of customer this pushes away? The kind that

They are saying their belief about how other people act. I'm guessing they themselves do care.

People typically underestimate others. All too often bosses do. It's like the common belief that only other people respond to advertising: https://en.wikipedia.org/wiki/Third-person_effect

A prevalent problem everywhere: most dangerous in politics where we tend to call it hipocrisy.