This is reality, but it is a bad reality. Nowadays it seems I find myself constantly having to "chase" things that I never had to in the past, just to get them resolved in a way that is not totally screwing me over. Every time some company fucks something up (always in their favor), it turns into a letter sitting on my desk that I have to call someone about, navigate through phone trees, submit this info, confirm that info, and remind over and over until it gets resolved. Particularly around any kind of insurance or any case where a company owes you money. Nobody pays unless you hound them relentlessly.