I have a coworker who is incredible at the job it sounds like you want. The "keep customers happy" role. It's a massively important role in a company. It's part product support, part sales support and part product owner.

2026 has made him way more useful to us engineers. Before he used to send us tickets. Sometimes we delivered what the customer really wanted because of those tickets, and sometimes we needed a few iterations.

Now he uses AI to deliver pull requests that include full repro environments. These are slop, of course. Sometimes we can approve them almost unchanged. But more often they need to be completely rewritten. But even the latter is super valuable as a much more concrete representation of the bug or customer request than a ticket was.