Thank you for checking this out and for your feedback, I will check Firefox now!

The voice mode started from the phone service. I built a full duplex pipeline so agents can connect to frerPBX and use a phone line, and then I ported the same architecture into the dashboard as a voice mode for any agent. Personally I use it for quick things and questions. For real work I use simple dictation or type.

There is no automatic routing. You start sessions with an agent for doing work and if a job needs more than one agent you wire delegation between them so they can talk directly or department head can hand work down and get the result back.

On the 3D map, I was not a fan myself, it came from user feedback but I 've found it useful to see the whole setup at a glance.