The fact that most people in the western world have two terrible companies to choose between in order to have normal life conveniences is outrageous. (Here in Europe we actually have no choices that operate under our laws!)

We need laws mandating open and interoperable interfaces and standards for all the things a modern life takes for granted: public transit, banking, digital ID, etc.

Once that's in place, we can start talking about what people are "choosing". Because currently our "choice" is at best between a rock and a hard place (or as we say in my native tongue: between plague and cholera).