that seems to be the same problem that most product people in tech have - ie they don't use their own app anywhere close to as much as their average user. all the features they champion happen in walled-garden microcosms loosely backed by heavily p-hacked 'voice of the customer' stats

it's like someone who has a personal chauffeur designing the driving experience of a car - you get educated guesses at best and just total crud at worst. actual epiphanies that happen over repeated use and idle thoughts just don't happen