> What they are proposing, in most cases, is a dashboard or website that displays the status of a process that is not ready to be automated, built to track a workflow that does not yet warrant tracking. The tool has not solved a problem

The above is from one of the articles listed [0].

The passage struck me because I've worked at a couple places where either or both of the below was true:

- there were more people than needed for the work queue

- there wasn't clarity on people's role and/or what they should be working on.

I mention this b/c the problem of people finding solutions for problems that don't exist is not an AI phenomenon but rather a preexisting one.

AI is certainly exacerbating the issue but it's not a new phenomenon.

0 - https://nooneshappy.com/article/appearing-productive-in-the-...