It's very common. From a certain level up, execs rarely use the products they are responsible for. It's all about strategy, committees, meetings, plans and reports. For them the product is just an abstract thing. When I rented a Buick car, I thought to myself that there is no way any decision maker ever tried the car and thought that this is ok.

I think one of the strengths of Apple during the Jobs days was that Jobs actually sometimes seemed to use the products himself and gave feedback. When I look at the blatant bugs MacOS and iOS had in the last years, I also think that the current Apple big shots never use their stuff or they would have noticed.

▲

baud147258 2 hours ago | parent | next [-]

> I also think that the current Apple big shots never use their stuff or they would have noticed.

Or they do and they don't think it's worth their time and energy to get them fixed. I think they just don't care about their products, unlike Jobs.

	▲	pino83 an hour ago \| parent [-]
		If you'd take the Gates email and give them to my colleagues, saying "this was some random guy complaining about Windows", they'd all react along the lines of "Well, that's just an idiot who makes things up because he's bored and hates Windows. There are good reasons for everything he complained about. He just reports it in a quite dramatized way."

▲

ValentineC an hour ago | parent | prev [-]

> When I look at the blatant bugs MacOS and iOS had in the last years, I also think that the current Apple big shots never use their stuff or they would have noticed.

The crazy thing is that it's more likely that most people in Apple are using their own products, versus any of the Android phone manufacturers or within Google, where it's likely a few of them would be using the Apple ecosystem instead.

Many of them are definitely dogfooding it, but it's possible that there's communication or empowerment issues.