This is unfortunately par for the course at many big companies. I have re-lived this exact same thread so many times I've lost count

1. Leader escalates issue to his team 2. The team scrambles to come up with a solution 3. No one wants to take ownership. #NotMyProblem 4. weeks or months are spent on 'developing a plan' 5. nothinghappens.jpg

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eddythompson80 2 hours ago | parent | next [-]

I have seen that too many times too in big companies, but I wouldn't say that it results in nothinghappens.jpg

It results in the equivalent of treating an infection with Tylenol rather than antibiotics. The exact symptom reported by a "Leader" will usually get fixed, but in a more of a "KPI hacking" rather than a fundamental fix to the problem. I have seen a "Leader" point to the staggering number of support tickets as a problem then have teams make it incredibility difficult to open a support ticket. The number of support tickets plummets and the first report to instruct their team to do so gets rewarded and all other teams follow suit. Have a leader point to complexity of the sign up process, and have teams "simplify" the signup process by just taking an email to create the account, then make the experience of doing anything post sign up a broken mess because you forgot to go into settings and filling up all the required details. Or have a leader complain about the install process like in this example, and have teams just bundle massive dependencies or make wide horrific modifications to the users machine to "simplify" the install process. Now suddenly installing a video editing software also modifies your default video player, your HDR or scaling settings, your audio device setup, and your keyboard layout (because why not?)

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procarch2019 an hour ago | parent | next [-]

I drown in support tickets daily that used to go nowhere. Then people started realizing that I knew what I was talking about and not some standard business user. Now I still have to open tickets, but get visibility of the people who know what they’re doing on their end (having been moved up from lowly support to oversee some ticket filling company that doesn’t know crap). We get tom complain to one another how shit is broken, wait mandatory change periods and then get something working by exploiting loopholes because some process was developed and someone put a lot of money behind it.

Large companies are why large companies are large (in IT/OT at least)

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MichaelZuo an hour ago | parent | prev [-]

The more interesting question is why would so many thousands of people in a big firm seemingly be fine with frustrating customers and giving the appearance of a gaggle of clowns?

Standard psychology says they should be highly sensitive to status loss, but it almost seems the opposite.

	▲	ramesh31 an hour ago \| parent [-]
		>"The more interesting question is why would so many thousands of people in a big firm seemingly be fine with frustrating customers and giving the appearance of a gaggle of clowns?" Existing in a large org over the long term becomes a game of survival. It's very much similar to the "dark forest" or the Eye of Sauron. Your number one goal as an IC is to complete the tasks directly assigned to you by a supervisor and avoid at all costs any kind of "hey you" assignments that have zero upside and plenty of possibility for downside. It would be wonderful if we lived in a world where individual initiative mattered and was rewarded, but it doesn't. It becomes "why haven't you delivered XYZ", and the vague ephemeral reasoning of "well A, B and C for team D needed fixing" is not an excuse, and now you can't pay your mortgage anymore.

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MASNeo an hour ago | parent | prev | next [-]

+1 on having the same observation but my conclusion is that the leaders failed first. Fear drives these organizations. The leaders created much of that fear. I have fearlessly (newly hired) taken on large responsibilities. Trust me that most people were right to be fearful and only through luck and good fortune did my responsible actions not bankrupt me or land me in jail, albite by a small margin.

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duxup an hour ago | parent | prev | next [-]

I’ve had “Boss I can fix this in one line of code.” situations, but nobody of 6 people wanted to make the call despite involving themselves excessively.

So nothing got done.

So the temperature on the issue went up.

So management whose failure was their own could only think of engaging more managers and processes….

Never ended.

I work at small companies now, less money but I enjoy it more. I just fix things and everyone is happy.

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Razengan an hour ago | parent | prev | next [-]

The Soviet Union didn't fall, it got merged into Microsoft

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ususuhshs 2 hours ago | parent | prev [-]

[dead]