Computer files are very unintuitive concept for humans. That’s why iOS / ipadOS were trying so hard to get rid of files completely. Because any research shows that whatever your solution is - users don’t get it.

Professionals came up with their own ways navigating through that complexity.

Most people prefer the first solution there were introduced to. So people preferring Windows Explorer were using it before Finder and vice versa.

People also don’t spend time learning their tools - that’s why you see a lot of complains in this thread for things that are right in the menu, you don’t even need to read help or ask google, just open the damn menu. And this is HN - a forum for “power” users who spend immense time using their computers.

Computer files are very unintuitive concept for humans.

That's just an excuse they give to justify the cycle of learned helplessness and control by Big Tech.