We (HappySupport [1], help center with lots of automation) recently added an MCP server - this was highly requested. Our users are using it to reorganize their help center, answer questions (internally) and to create/edit/move/publish/unpublish or delete articles.

It was also pretty handy for importing existing documentation from obscure providers without having to build an integration for each of them.

We also added WebMCP [2] for agents to consume our public documentation/help center, but we haven't seen it used yet.

An API would work for all of these cases too, but since customers are using it in their AI tools anyway, MCP is just simpler for them.

[1] https://www.happysupport.ai/en [2] https://developer.chrome.com/docs/ai/webmcp