The article could have benefited from a mention of why Anthropic is like this now. The reason this happened to you is Anthropic's systems presumably think your work looks like (Chinese) distillation and subscription-to-token-reseller-api practices.

But that's a reasonable guess at best, and knowing my own usage _nothing_ would have made my activity look like that. I was not maxing out usage limits, I was not running things 24/7, and my activity peaked on my typical working hours.

And that's exactly the type of situation where I wish Anthropic would have just put me in front of a human to review OR at least let me know what in my usage caused flags to be raised so I can avoid them in the future

Eh, the article talks about people being banned during checkout and I was hit with this as well. No VPN, zero tokens used, created account, paid for a year plan, immediately banned. I had to issue a charge back and I'm sure I'll be banned again if I try to create a new account with the same credit card, address, email, etc.

I sent many emails trying to get it reversed, but was meet with silence. It's a shame, as I use Claude at work quite happily and would love to use it at home, but they decided something about my location in the midwest, my ISP (fairly large regional ISP), or my email address (gmail account of first.last) was suspicious.