right, that was always the most surprising thing I saw when I made the career leap into tech

for all of it's vaunted 'big data' and 'metrics-driven outcomes' and whatnot, as soon as a single medium-to-large user starts complaining about an obscure component or wanting new features it was all hands on deck, roadmaps be damned, data out the window, who cares about CVEs/tech debt/fixing MVPs, let's do it MVP (again) instead of building something maintainable and extensible and then forget all about it like a child with ADHD when the next largeish user sends your C-suite an angry DM

meanwhile the core features that most people are happy with and the entire reason they chose your solution gets ignored and one day you look in your lunchbox and the food is all gone and C-suite's golden parachuted out to some cushier job somewhere else