if i manage to install a windows-only game onto my fridge, and then the game gets updated and doesn't work on my fridge anymore, it would be ridiculous to suggest i should get a refund.

this is getting silly though. i am saddened that the concept of personal responsibility has been so eroded. best of luck on your refund.

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Telaneo 2 days ago | parent | next [-]

Doesn't sound ridiculous to me. If anything, companies should provide old versions of the game so the update doesn't affect you, so the problem doesn't happen in the first place. That way you can still play on your fridge with people using other fridges. You lose out on newer features, but you've still got access to what you paid for.

I've gotten refunds for less. If an update introduces a fault, that's on the company, no matter the fault. Compatibility with my fridge might be the reason I bought that game. An update removing that functionality leaves the game with a fault, for which I can get the game refunded (or fixed, but companies tend to go with refunds).

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john_strinlai 2 days ago | parent [-]

>Compatibility with my fridge might be the reason I bought that game

the game specifically said it only supported windows. that means it explicitly does not support other platforms. they waived their responsibility to cater to your unsupported use case. people who purchased it understood that when they bought it. caveat emptor.

if we carry this on much longer my comments are just going to be flagged, so, good luck with your refund.

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Telaneo 2 days ago | parent [-]

> the game specifically said it only supported windows.

I don't see why this matters.

> they waived their responsibility to cater to your unsupported use case.

I don't see why they should have the right to do that. They could just give me access to the unmodified product they originally sold me, rather than the one they didn't actually sell me, and we'd have no issue. They did support my use case. The fact that they aren't now is their fault, and should thus be their problem to solve.

> people who purchased it understood that when they bought it. caveat emptor.

The Romans weren't familiar with products being able to change from under you. It's one thing to buy a product not knowing what it does support. It's another to buy it, knowing it does work for you, only for it to change due to the whims of the seller. Not to mention we can do better. Consumer protection is important. I don't want an economy based on caveat emptor being an unbreakable truth.

> good luck with your refund.

I've already had success. I live in a country with good consumer protection laws. I wish the rest of the world would catch up.

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flaunf221 2 days ago | parent [-]

> I live in a country with good consumer protection laws. I wish the rest of the world would catch up.

What country allows people to return products made years ago simply because they no longer want them? I might have an idea there. My EU country allows only 14 days to return things for no reason.

And also yes, it matters what product promises. Otherwise I can buy the game when some cheat works and when cheat stops working (due to anticheat improvement) demand refund, because it worked one way before, and now it doesn't. Broken product, cheating must be protected by laws.

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Telaneo 2 days ago | parent [-]

> What country allows people to return products made years ago simply because they no longer want them?

None that I know of. This is a mischaracterisation of what I wrote.

> And also yes, it matters what product promises. Otherwise I can buy the game when some cheat works and when cheat stops working (due to anticheat improvement) demand refund, because it worked one way before, and now it doesn't. Broken product, cheating must be protected by laws.

If the game doesn't provide a way to roll back to a previous patch, nor allows you to use said cheat (or whatever other additional software for that matter) while running on your own server, then yes, you should be able to get a refund. The product changed from under you, and might now have a fault which prevents you from using it as you (the customer) intended.

If you can roll back and set up your own server, then you still have the complete product you actually bought, with no faults. If the company changes the product from under you, they should be on the hook if that introduces any faults for any users out there.

Gameplay on the company servers is subject to the EULA, most of which ban cheating, which is one of the few reasonable rules they tend to add to those things. In that case, that use case is specifically disallowed, so there's no argument to be made that the game has a fault if a cheat gets patched into extinction. You should however still be able to play using the old patch on your own server. The fact that you can play on your own server and cheat doesn't automatically mean you can do the same on random servers.

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barnabee 2 days ago | parent | prev [-]

Many physical stores will accept returns for a refund with literally no reason required, so why not?