Being upset over obtuse process by the time you speek to a doctor is not a sign of good triage. Good triage does not implies angry patients.

Also, amazon injury rates were not paradoxical. If you dont care about people when designing process, it is unsurprising when you end up hurting them.

I mostly agree, except in some circumstances good triage can imply angry patients (assuming demand will exceed supply sometimes) : Lots of people present inappropriately at ER and then complain that they have to wait a long time.