App vs website is purely taste. Some people will never install an app but will use your website. Some people love apps and will never use your website. Some people prefer apps to PWA when the app does thing, because what if it changes and enshittifies or just vanishes - an app doesn’t need to be updated. Some people prefer PWAs to apps because why would I bother with the endless updates just fix it on the website, in fact I don’t even want your shitty app at all why in Lord’s name is this an app?!

Sometimes… well sometimes there’s no dev resources available to make an app work in a way you’d expect. Google is just a tiny startup, be reasonable in your expectations.

Point is: if you actually want to reach a large audience — you want both. Also, don’t expect good experience if you use Google’s products.