the average user demands an app

No, the average middle manager demands an app.

The average user has gotten over the novelty of having seven million apps on their phone.

Do you run a consumer to web app? What do your users say? What's the predominant device and OS?

I do. With over 200,000 paying users.

The Customer Service department (we're a real business, so we have one of those) forwards all email, social media, and phone contacts about it to me.

Number of middle managers who have brought up having an app since 2019: Around five.

Number of actual users who asked for an app since 2019: One. Maybe two.

Your turn.

> Number of actual users who asked for an app since 2019: One. Maybe two

Have you ever asked them?

	▲	reaperducer 15 minutes ago \| parent [-]
		Surprisingly, yes. My company requires everyone in the company to meet our customers in person once a year. Everyone from the CEO on down to tech nerd button pushers like myself. Our method of telemetry is called "talking to people."

If you offered an app, do you think new customers would choose the app over a browser interface?

Do you think most existing users would switch?

Do you think there are many people who don't use your service because there's no app?

	▲	reaperducer 3 hours ago \| parent [-]
		No. No. No, because that's not how our industry works.