UHaul is the only app I've ever encountered that is less efficient than talking to a human being behind a counter. I have tried multiple times to pick up a reservation via the app and it has taken so long or failed at some point that I had to walk into the store anyway.

And it wants a photo of my license EVERY GODDAMN TIME. And no I can't store a photo of my license on my phone and just upload it - it has to take a photo directly. And boy does it not like to take photos in bright sunlight. You know, when I'm outside in a parking lot beside a white truck.

That's funny, I've NEVER, not even once, encountered ANY app from any company, in any business, that is easier or more efficient than talking to a human being behind a counter. (So long as the human behind the counter is not also hamstrung by dreadful Indian crapware...)

Seriously, like most people, I have dozens of apps on my phone, forced on me by various needs. The ONLY one that makes anything easier or better is my password manager, which I have to have to safely keep and lookup the logins and passwords for all the damn apps...

Their scheduling software is also blatantly broken. I understand the difficulty in monitoring a large distributed fleet, but their software loves to say trucks are unavailable where a quick phone call reveals they can accommodate the exact request.