There are more itches for these people to scratch than this problem. Volunteer's time is both valuable and limited and it is a shame when it is wasted when those resources could have been used on something that actually makes the product better.

>"What I think they should do is more important than what they think they should do" and that's not how that works.

Again within his talk he is trying to get people to work on what he thinks is important instead of what they would otherwise be doing. Is he entitled for that? I don't think so. Trying to align people with your vision to try and accomplish things is just a part of life and I do not see it as entitlement. Society is one big optimization problem and arguments like this is a part of how the optimization process works.