We were having a lot of problems with that in Honduras, staff in the branch did not know how to do that, fees are extremely high and sometimes the bank system is just offline and you get sent home. There's a reason all these alternatives like Western Union etc. exist for this remittance use case.

It was a big reality check for me usually living in Germany and having access to a lot of banks and modern neo-banks.

My local banks know how to international transfers but I have to go into a bank office and fill out a paper form. Receiving international transfers they call and ask if I wish to accept it, if I can't answer the phone right then the transfer gets delayed. If the sender does not include my middle name, I have to come into the office and sign an affidavit that this person with this different name is also me. Each time.