If I own a restaurant and buy bread from a supplier — BreadHub.

And 99% of the bread that I get is good but 1% of the loaves, they forgot to add flour. Consistently, for years, they always have loaves missing a key ingredient that I still end up paying for.

I can be pretty sure that BreadHub have a pretty major internal issue, and should probably be questioning their competence, regardless of their “scale”, and without any knowledge of the “problems they’re solving”

I’m not saying users don’t have a right to be pissed or aren’t justified in looking at other options.

I’m saying that GH is operating at a huge scale with (probably) lots of technical debt and a forced migration to new infrastructure.

I would be (and am) highly critical of leadership. I’m not going to make strong assertions about ICs without knowing their context. I’ve worked at a company with a sterling reputation for engineering excellence where brilliant ICs were kneecapped by poor leadership.

I think a lot of us, at one point or another in our careers, have worked with potato leadership that can be short-sighted or political. It isn’t a comment on the engineers.

Please don't do it. Now somebody will come and will try to improve your bread analogy. We will be discussing bread for eons

I see you haven't experienced USFoods and Sysco.